Forum Discussion

ElliottBrown's avatar
ElliottBrown
Community Member
8 years ago

Storyline 360/Storyline 3 - Bookmarking on LMS

Hi Guys,  I am using the current version of Storyline 360 to create a training for one of my major clients (Restaurant Chain).  Of course the current bug is that html 5 is messing up in IE 11 brow...
storyline 360
VinceScoma's avatar
VinceScoma
Community Member
6 years ago

Hi Rachel,

Thank you for providing those details! 

Have you had a chance to test the course behavior in a testing LMS environment like SCORM Cloud? If not, I am more than happy to help!

With your permission, I'd like to take a look at your project file to investigate what's happening. You can share it publicly here, or you are always welcome to connect with our Support Engineers privately here. We'll share our findings and delete it when finished troubleshooting.

  • RachelCrabtr843's avatar
    RachelCrabtr843
    Community Member
    6 years ago

    sorry I should have mentioned that it Passed SCORM cloud twice.  Some users have no problem.  The machine I use is dropping the book mark.  I am on Win 10 and my IE 11 16299 is showing doctype 11 and compatibility list is OFF.  I will upload the file on Monday and would love for someone to look under the hood.  Thanks!

  • RachelCrabtr843's avatar
    RachelCrabtr843
    Community Member
    6 years ago

    Hi Vincent,

    The file was submitted via the private link.  Could you let me know what you think?

    Thanks for any advice or feedback you might be able to provide!

  • RachelCrabtr843's avatar
    RachelCrabtr843
    Community Member
    5 years ago

    Hi Vincent,

    It has passed SCORM cloud - also all the other basics are covered (i.e. working from a local source file, etc.),  I submitted it to the Articulate Support Team, but they could not reproduce the problem.  This is also what we have seen in our company.  Only some people have an issue, but others experience no issue at all.  We just recently republished the file and again two users reported bookmarking is not working.  Any news on this front?

    Thanks :) 

    • VinceScoma's avatar
      VinceScoma
      Community Member
      5 years ago

      Hi Rachel,

      Thank you for letting us know! 

      A couple of questions for you on this:

      • To clarify, it sounds like the course is working as intended and resuming properly when it is uploaded to SCORM Cloud? 
      • Do you happen to know which web browsers your learners are using that are reporting the issue?  

      If your content works properly at SCORM Cloud but not in your LMS, it might be worth connecting with your LMS provider to help troubleshoot the issue as well. They'll know how to best help with any LMS specific issues. 

      Please keep us posted and let us know if you have any questions!  

Related Content