Forum Discussion

StevenBenassi's avatar
StevenBenassi
Staff
2 days ago

Hey SamBarnard-98a4​,

Sorry to hear that AI Voiceovers in Storyline are not playing back as expected.

I tested this on my end using a 1min34sec track, dictated by Laura. After previewing and publishing to Review, the volume remained consistent throughout playback. I'm happy to help troubleshoot this further and have some follow-up questions to start:

  • Are you noticing this issue across all published output (LMS, Review, etc.), or is it specific to one format?
  • Do you see this behavior among all voices? We are tracking a Storyline bug that causes this same behavior when the Rachel voice is used.

 

If a repair of your Storyline installation doesn't improve the behavior, do you mind uploading one of the affected .story files so we can take a closer look? If you prefer to share that privately, please connect with us through a support case.

SamBarnard-98a4's avatar
SamBarnard-98a4
Community Member
2 days ago

Hi,

Thank you for the response.

I was using the voice Max - Elearning and Documentary when I noticed this behaviour and I did see a thread once before that identified this behaviour as well (don't recall seeing a specific voice being mentioned).

Currently I've not bothered publishing the content because the voice over is decreasing in volume - I'm not going to waste time publishing something with a known issue that I will have to still fix.

I have just tested this again in a fresh project file with a different script from Wikipedia's article on Lorem Ipsum - see attachment. Afraid I cannot share the  original build where this problem occurred as it contains company IP.

Two things I did not mention in my original post:

  • The behaviour was worse and really noticeable on slides where I used line breaks to separate out paragraphs of the script, especially in instances of 3 or more 'paragraphs'. It still  happened without these breaks, it was just more noticeable with them in.
  • I was using the multilingual v2 model as it sounds better and I have more control, especially for speed, than v3. V3 is lacking this control and needs it.

Repair of Storyline has not resolved the issue.

Kind regards,

Sam

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    1 day ago

    Hey SamBarnard-98a4​,

    You're welcome. Thanks for following up and sharing a sample file.

    After testing your example, I had the same experience. The audio greatly decreased during playback. I understand that you've been using the Max voice. Unfortunately, that is one of the voices that was retired last month. Behavior such as this can be expected when using a voice that is no longer supported by Storyline.

    Using your same script and paragraph formatting, I ran a test with a different voice (Matilda). On Slide 1.2, I did not observe any volume issues during preview or when publishing to Review 360. I've attached a copy of the file I used in my testing, with my reply.

    We understand losing access to certain voices can be disruptive, and I'm sorry if this has been slowing you down. Moving forward, I suggest using a different voice in your build if possible.

    Please let me know if you need anything else!