Forum Discussion
Storyline audio stops working on random slides
Hi MCISTraining,
Thanks for sharing the details. Since the audio works in preview but behaves inconsistently after publishing, it may help to run through the steps in this article to rule out any unexpected project behavior:
If the issue persists after trying those steps, please open a support case and share your Storyline file with our team so we can take a closer look at the affected slides and test the behavior with you. We’ll be happy to investigate further.
I've tried everything removed storyline, added storyline, rebuilt the entire file, working locally, using triggers, no triggers. I've never experienced this issue before. I thought I worked it out, but end users are still complaining about missing audio. I need to ask end users to clear cache and start again. I opened a ticket, but have not heard back yet.
Hey! Have you heard back from the articulate team for your ticket? I have been OOO for a while now that I am back, and I don't see any solutions, I am planning on opening a case as well but thought to check in incase you have found a solution.
Hi MCISTraining,
Thanks for following up.
Checking PGallup's case, it looks like they are still deep into the troubleshooting with our team. No worries! I've opened a support case on your behalf, so our support engineers can investigate this further. I've also sent you an email with an upload link you can use to share your affected .story file privately.
We can continue the conversation through your case.
Hi StevenBenassi Thank you for your reply and reaching out via email. I have submitted my file through the upload link.
