Forum Discussion
Storyline audio stops working on random slides
I've created a blank start slide with a play button, no audio, to move to the next slide with audio. That wasn't successful. There were still random slides that would play with no audio.
The storyline play button appears when the audio starts on the first slide, still there is intermittent audio issues randomly throughout the course.
The only thing that has worked is asking end users to clear cache/cookies in the browser, which isn't realistic when delivering to lots of users. This is a new issue that I've not experienced before.
Hi PGallup,
Thanks for the update, and I’m sorry you’re still running into this.
I see that you’ve already opened a support case and are working with my colleague, Gren, which is great. Since the team has your file and is actively investigating, we’ll continue working with you there to gather more details and pinpoint what’s causing the intermittent audio behavior.
Feel free to share any additional findings or patterns you notice in the meantime, and we’ll keep the conversation going in your case.
