Forum Discussion
Storyline audio stops working on random slides
I've created a blank start slide with a play button, no audio, to move to the next slide with audio. That wasn't successful. There were still random slides that would play with no audio.
The storyline play button appears when the audio starts on the first slide, still there is intermittent audio issues randomly throughout the course.
The only thing that has worked is asking end users to clear cache/cookies in the browser, which isn't realistic when delivering to lots of users. This is a new issue that I've not experienced before.
Hi PGallup,
Thanks for the update, and I’m sorry you’re still running into this.
I see that you’ve already opened a support case and are working with my colleague, Gren, which is great. Since the team has your file and is actively investigating, we’ll continue working with you there to gather more details and pinpoint what’s causing the intermittent audio behavior.
Feel free to share any additional findings or patterns you notice in the meantime, and we’ll keep the conversation going in your case.
Following, because we're having the same problem. Audio won't play randomly on some slides throughout Review360. If I refresh and go back to the same frame, it'll be fine but then another will have the same issue.
That’s helpful context, CarolBlevins-a3, thanks for sharing what you’re seeing!
Since others in this thread are running into similar behavior, and some have noticed differences with Incognito or network setups, it does suggest something in the browser or environment may be affecting how the content loads. At the same time, with multiple reports coming in, it’s also something we’re keeping an eye on from a product perspective.
If you’re open to it, it may be worth opening a support case and sharing your Storyline file along with details about your setup (browser, VPN, LMS, etc.) so the team can take a closer look.
Appreciate you adding your experience here, it really helps us see the broader pattern.
