Forum Discussion

MCISTraining's avatar
MCISTraining
Community Member
2 months ago
Solved

Storyline audio stops working on random slides

I’ve been working with Storyline for some time, but this time I’ve encountered an issue where I’m unable to identify any clear cause or logic behind what’s happening. I currently have four modules ...
Articulate 360
articulate 360 training
e-learning development
Review 360
storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    7 days ago

    Hello everyone!

    Happy to share that we've just released a new update for Storyline 360!

    In Update 118, we've included essential fixes and new features. We've released a fix for: 

    • Slides with audio didn’t always play as expected.

     

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.

    Please let me know if you need additional help.

CalFerguson's avatar
CalFerguson
Community Member
2 months ago

I have the exact same issue. Running review360 in a private/incognito tab seems to resolve (not a suitable solution). All users experiencing the issue are running in our corporate VPN. When I test it outside of the VPN (on my personal laptop via Review360) the issue is not present. Can you confirm if the same is true for you? Behaviour seems to be identical running the SCORM file as it is in Review360. 

KellyAuner's avatar
KellyAuner
Staff
2 months ago

Hi CalFerguson,

I see you've connected with my teammate, Enelluar, in a support case. They recommended you ask your network admin to open port 443, and add the domains in this article to your organization's allowlist. Please give that a try and update Enelluar if you need further assistance!