Forum Discussion

KieronKohlmann's avatar
KieronKohlmann
Community Member
5 days ago

Hello, We need a solution for this issue. We have hundreds of external users not on VPN or a corporate managed browser that are experiencing issues. I have submitted a ticket and not heard anything back. Please advise as this needs to be treated as a priority. The course is not presentable.

EricSantos's avatar
EricSantos
Staff
3 days ago

Hi KieronKohlmann,

I understand how urgent this is, especially with external users impacted.

Thanks for following up and for submitting a case. Since the team is already working with you there, they’ll be able to provide the most up-to-date information and next steps directly.

We’ll continue tracking this through your case to make sure it keeps moving forward.

  • KieronKohlmann's avatar
    KieronKohlmann
    Community Member
    3 days ago

    Hello Eric,

    I have not heard anything on my case for 2 days. This is an urgent issue impacting >25,000 learners. Going by the comments in this post, it is impacting many more.

    • KellyAuner's avatar
      KellyAuner
      Staff
      2 days ago

      Hi KieronKohlmann,

      Thanks for following up on this. I've connected with our Support Engineers and they'll be in touch shortly. We appreciate your patience!

      • KieronKohlmann's avatar
        KieronKohlmann
        Community Member
        2 days ago

        Hello Kelly,

        I have emailed multiple people at Articulate, including our current and former account reps and customer success manager.
        I have not received a reply in 3 days and urgently need help.