Forum Discussion
Storyline audio stops working on random slides
Hello everyone!
Happy to share that we've just released a new update for Storyline 360!
In Update 118, we've included essential fixes and new features. We've released a fix for:
- Slides with audio didn’t always play as expected.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
Hello, We need a solution for this issue. We have hundreds of external users not on VPN or a corporate managed browser that are experiencing issues. I have submitted a ticket and not heard anything back. Please advise as this needs to be treated as a priority. The course is not presentable.
Hi KieronKohlmann,
I understand how urgent this is, especially with external users impacted.
Thanks for following up and for submitting a case. Since the team is already working with you there, they’ll be able to provide the most up-to-date information and next steps directly.
We’ll continue tracking this through your case to make sure it keeps moving forward.
Hello Eric,
I have not heard anything on my case for 2 days. This is an urgent issue impacting >25,000 learners. Going by the comments in this post, it is impacting many more.
Hi KieronKohlmann,
Thanks for following up on this. I've connected with our Support Engineers and they'll be in touch shortly. We appreciate your patience!
Hello Kelly,
I have emailed multiple people at Articulate, including our current and former account reps and customer success manager.
I have not received a reply in 3 days and urgently need help.
