Forum Discussion

MCISTraining's avatar
MCISTraining
Community Member
2 months ago
Solved

Storyline audio stops working on random slides

I’ve been working with Storyline for some time, but this time I’ve encountered an issue where I’m unable to identify any clear cause or logic behind what’s happening. I currently have four modules ...
Articulate 360
articulate 360 training
e-learning development
Review 360
storyline 360
  • LucianaPiazza's avatar
    LucianaPiazza
    7 days ago

    Hello everyone!

    Happy to share that we've just released a new update for Storyline 360!

    In Update 118, we've included essential fixes and new features. We've released a fix for: 

    • Slides with audio didn’t always play as expected.

     

    Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.

    Please let me know if you need additional help.

EricSantos's avatar
EricSantos
Staff
1 month ago

Hi KieronKohlmann,

I understand how urgent this is, especially with external users impacted.

Thanks for following up and for submitting a case. Since the team is already working with you there, they’ll be able to provide the most up-to-date information and next steps directly.

We’ll continue tracking this through your case to make sure it keeps moving forward.

KieronKohlmann's avatar
KieronKohlmann
Community Member
1 month ago

Hello Eric,

I have not heard anything on my case for 2 days. This is an urgent issue impacting >25,000 learners. Going by the comments in this post, it is impacting many more.

  • KellyAuner's avatar
    KellyAuner
    Staff
    1 month ago

    Hi KieronKohlmann,

    Thanks for following up on this. I've connected with our Support Engineers and they'll be in touch shortly. We appreciate your patience!

    • KieronKohlmann's avatar
      KieronKohlmann
      Community Member
      1 month ago

      Hello Kelly,

      I have emailed multiple people at Articulate, including our current and former account reps and customer success manager.
      I have not received a reply in 3 days and urgently need help.

      • KellyAuner's avatar
        KellyAuner
        Staff
        1 month ago

        Hi KieronKohlmann,

        I took a look at your case and it appears that my teammate, Mcgem, got in touch with you after I logged off on Friday. Your case was reassigned this morning to a Senior Support Engineer for further review. Thank you for your patience as we troubleshoot this issue!