Forum Discussion

EricSantos's avatar
EricSantos
Staff
3 days ago

Hi KieronKohlmann,

I understand how urgent this is, especially with external users impacted.

Thanks for following up and for submitting a case. Since the team is already working with you there, they’ll be able to provide the most up-to-date information and next steps directly.

We’ll continue tracking this through your case to make sure it keeps moving forward.

KieronKohlmann's avatar
KieronKohlmann
Community Member
3 days ago

Hello Eric,

I have not heard anything on my case for 2 days. This is an urgent issue impacting >25,000 learners. Going by the comments in this post, it is impacting many more.

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 days ago

    Hi KieronKohlmann,

    Thanks for following up on this. I've connected with our Support Engineers and they'll be in touch shortly. We appreciate your patience!

    • KieronKohlmann's avatar
      KieronKohlmann
      Community Member
      2 days ago

      Hello Kelly,

      I have emailed multiple people at Articulate, including our current and former account reps and customer success manager.
      I have not received a reply in 3 days and urgently need help.