Forum Discussion
Storyline audio stops working on random slides
Hello everyone!
Happy to share that we've just released a new update for Storyline 360!
In Update 118, we've included essential fixes and new features. We've released a fix for:
- Slides with audio didn’t always play as expected.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
Hi Eric,
Unfortunately, we are still having this issue with the latest version. Our ticket has been in now for 2 weeks with 25,000 learners still impacted.
I am also having the issue where my audio drops out while the animations continue to play. It is inconsistent which makes it hard to replicate the issue but it only occurs when I review through Review 360 or SCORM on LMS. I am still testing, but by revert back to the February 3, 2026 version 3.110.362110, I believe the issue has been 'resolved'.
Hi KieronKohlmann and MichelleWozniak! I see that both of you are working closely with our Support Engineers. We'll continue the conversation via email to keep the details in one spot. For others who are experiencing this same issue, don't hesitate to connect with us privately in a support case.
Hi Michelle,
We tried reverting to this version, but still have issues. ☹️
I am also experiencing this same audio issue. Animation play, but no audio
We have had exactly the same problem. Case #01331709, but was told if it is inconsistent, not an Articulate problem.
I may do the same. Have you had any issues since you reverted back?
