Forum Discussion
Storyline audio stops working on random slides
Hello everyone!
Happy to share that we've just released a new update for Storyline 360!
In Update 118, we've included essential fixes and new features. We've released a fix for:
- Slides with audio didn’t always play as expected.
Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.
Please let me know if you need additional help.
As of today my version of Storyline is v3.116.36838 and the issue persists. This issue needs to get escalated within Articulate. It's been 2 weeks and I am still unable to publish my course to our PRD SuccessFactors LMS!
Hi ConniePearson,
I completely understand why you’re asking for this to be escalated, especially with the impact this has had on your deployment timeline.
I checked on your case and can confirm Nell is continuing to work with you directly, while also coordinating with our Senior Support Engineers who are actively investigating the broader audio behavior being reported across similar environments.
The latest recommendation was to test with Update 106 so the team can compare behaviors across versions and gather additional data for the investigation.
I know this has already required a significant amount of time and testing on your side, and I appreciate you continuing to work through the troubleshooting steps with the team. Once your Update 106 testing results are available, they’ll be able to use that information to help guide the next steps.
Just wondering if there's any update on this issue. I've updated to the latest version, republished to Review, yet clients are still getting screens where audio isn't playing. It's holding up the release of their courses.
Thanks!
