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JasonNaylor's avatar
JasonNaylor
Community Member
2 years ago

Storyline closes by itself after opening

Well, if this isn't frustrating I don't know what is.

When opening Storyline 360 it closes down by itself after it loads up. 

I open the program and after it loads up it takes about 5-10 seconds and then the spin wheel comes up and the application closes all by itself with no error or warning. I can open a project, and it loads but within the first 10 seconds, the program automatically closes down. I have reverted to older versions with no luck. I am having the same problem with both of my machines. Our account is active and renews on Feb of '24. I am an admin for our account. PLEASE HELP!

 

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    2 years ago

    Hi Jason!

    I'm sorry to hear that your Storyline 360 application has been repeatedly crashing. I understand how frustrating that can be!

    I see that a support case related to this issue has been created. It looks like my colleague Eloisa is handling your case and replied to your e-mail with some troubleshooting steps to try out. You're in great hands working one on one with her!

    We can continue this conversation over in your support case to keep all information in one spot.

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