Forum Discussion

JoelleChivers's avatar
JoelleChivers
Community Member
2 years ago

Can't open Storyline on my laptop

I have been using Storyline on my laptop for a few months now and today when I tried to open the Storyline file that I am working on it keeps directing me to sign in and then gives me a "Waiting to install Articulate 360 message".  But doesn't ever open.  I let it wait to install for many hours with no progress.  

Any advice?

 

  • Hi Joelle!

    It sounds like you are running into issues when trying to open Storyline. Sorry to hear that!

    I see that you've already opened a support case. Great move! It looks like my colleague Amlan picked it up and replied to your e-mail with some troubleshooting steps to try. I'd suggest giving those a shot to see if that does the trick!

    We'll continue this conversation over in your support case.