Replay not compatible with HDR or new laptop resolutions

Hi Paul,

Thanks for reaching out!

We've frozen development for Replay 360 so no enhancements are currently in the works. If you're having trouble recording your screen even after reducing the scaling down to 100%, please open a case with our support team here so we can check what's happening.

Alternatively, Storyline 360 also has a screen recording feature that you can use if you need to make a quick recording of your screen. Just make sure to match the screen resolution/recording area with your slide size to get the best quality possible in the recording.

Hi Jose, 

thank you for your reply.  This is disappointing as I just re-upped with another annual license this January.  Since this is a non-functional application and you have "frozen development" will users/subscribers receive credit for this application, or at least will developer notes or communication be put out on the site letting potential customers know this application does not work with Win11 or higher-end systems?

If I would have known, as an independent consultant I would have let my client know this app does not work as it is hampering production and I have to now work with another solution at my expense.  BTW I tried the screen recorder in Storyline 360 and since it's basically the same tool, I experienced the same result.  A resolution size error or it only recording the upper left corner with the rest of the frame black no matter if I use default recording settings or custom-sized screen recording areas.  This is the same result both on my high-end laptop and my external HDR monitor. 

So no, A360 screen record does not work even if I change my display size and resolution to match or even screen zoom.  Even if it did work this would be a time consuming work around if it did work. The screen records BTW are also not "quick recordings" they are to help create system simulations.  

Is Reply being phased out?  Again, thanks for the reply.

Paul