Forum Discussion
Storyline course completion issue with Cornerstone in Demand
Hello all, we've been publishing our online courses in SCORM 2004 3rd edition and we're having a few people having completion issues accessing them through Cornerstone OnDemand. For most of the cases...
We had the same issue and consulted with Cornerstone on this.
I have now added a new slide to the introduction of each course advising users:
- Only have one window/session of a course open at a time
- When completing a course – if you leave the course for any duration of time (i.e. answer a call, go on break etc), close the course down and when ready to resume the course, re-launch it and pick up where you left off.
- Where you view an embeded external link; once you finish viewing the external link, you will need to return to the course window that is already open. To do this:
- hover over the Edge/Chrome browser in your taskbar
- click on the course window
- complete the course
If the above steps are not followed; unfortunately your completion/ assessment result will not register on the system.
Hi KarenByrnes,
I see that you've opened a support case and that you're working with our colleague Carlo. You're in excellent hands!
We'll continue the conversation over in your case.
Have a great start to your day!