Forum Discussion
Storyline crashed after saved file and the saved changes were lost.
Hello,
I'm hoping someone can help on this one. I have been working on a storyline 360 file and created many new questions in the file. For each new slide I save my progress so as not to lose an...
Hi Steve,
I'm really sorry to hear about your project file. I understand that you'd like to know more about what caused the issue, as well as if there is any chance to recover the state of your course when the program crashed.
First, this article explains the common causes of file corruption, as well as how to reduce the risk of running into it.
As for the recovery, it looks like you've already gone through quite a few troubleshooting steps to locate a more recent version of your project file. I went ahead and opened a support case on your behalf so we can get you in touch with our support team, they'll be reaching out with some suggestions that might help. Please be on the lookout for an email from them.