Forum Discussion
Storyline crashed, no autorecovery!
I am on a small committee for state-wide government learning and development personnel. I have suggested we find a product that does not have random crashes without recovery. It happens far too often, and about half of the time, for me, it crashes when I hit to save the project. Then I get told that my appdata version is corrupted or was created with an earlier version, which is like mocking the user for Articulate's problem.
Hi RicSimmons-a46a,
I'm sorry to hear that this has been your experience when authoring in Storyline!
I see that you've previously opened a support case being handled by my teammate, Robert. As he shared:
"I also acknowledge that your file is not saving consistently in Storyline 360. Thank you for sharing that you're working on your local hard drive. That's very important. Based on your description, I want to confirm whether the issue is isolated to a particular project file or it happens to any file including new ones for testing.
If the problem is project or file-specific, one solution you can try is to import the slides from your project into a new one that doesn't exhibit the issue. This article will give you a refresher on how to import Slides from other Storyline projects.
If Storyline 360 isn't working properly, and the problem occurs on other project files, Storyline shouldn't be doing that. Please follow the steps in this article to fix the installation.
I hope that's useful. Feel free to share how it works out or ask if anything comes up. I'll be glad to help!"
I've also resent Robert's latest email, so you can reconnect with him!