Forum Discussion
Storyline crashes constantly - cant work!
Storyline keeps crashing on preview or publish.
The first slide previews fine, but not the others.
In each of the other slides (only 5 in total so far) I have a background image, when I turn off the image the preview works, but I need these images. Any ideas?
3 Replies
Share your storyline file or just the original image file ...
Hi MichelleKandili!
Sorry to hear that you're experiencing crashes while authoring in Storyline!
Are you receiving any error messages during the crashes? If so, it would be helpful to know what the message says.
If disabling the images corrects the behavior, it's possible certain assets were causing some form of file corruption. Since the issue is specific to the file you're trying to publish, do you mind sharing a copy so we can take a closer look? Feel free to upload that here in the discussion, or privately through a support case.
We'll delete it from our system as soon as we're finished troubleshooting!
The problem has been solved - we just needed to get Articulate whitelisted on our network.
