Hi Graciella!
I'm sorry to hear that Storyline crashes when accessing the Player options!
Thank you for sharing the troubleshooting steps you've implemented so far. Testing both of your files on my end (in 32-bit & 64-bit Storyline 360 ver. 3.83.31444.0 via Windows Parallels on a Mac M1) I was unable to reproduce the same behavior. Accessing the Player options, and previewing the courses, did not cause Storyline to crash.
I've opened a support case on your behalf so our support engineers can take a closer look into this issue. You're in great hands working with them and they should be reaching out to you shortly.
We can continue troubleshooting through your case to keep all information in one spot.