Forum Discussion

JeniferWang's avatar
JeniferWang
Community Member
2 years ago

Storyline Crashes When Using Action Fine Tuning

When I attempt to Action Fine Tuning, I am able to adjust the timing. However, when I click the OK button, Storyline immediately closes. I saw that a possible remedy for erratic behavior is to reinstall Storyline. I did, but it not help.   

I've been using storyline for several month and have completed several different projects.  Up until now, I've been able to successfully Action Fine Tuning.  Now, even in previously completed projects, Action Fine Tuning causes Storyline to crash. A co-worker also has this same problem. 

Thanks

Jenifer

storyline 360
  • LaurenConnelly's avatar
    LaurenConnelly
    Staff
    2 years ago

    Hi Jennifer!

    I'm so sorry for the trouble! This is a bug that our team has recently discovered, too, and we are currently looking into it.

    I don't have a specific timeline to share, but I did find a workaround that might be helpful in the meantime. We recommend opening Action Fine Tuning from Story View instead of opening it within the slide to prevent Storyline from crashing.

    We'll keep you updated on the progress of this bug in this discussion!

    • JeniferWang's avatar
      JeniferWang
      Community Member
      2 years ago

      Thank you. With the work around, it did crash some but not every time like before. 

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi, Jenifer!

    I have some great news to share. We just released another update for Storyline 360!

    One fix we’ve included in Build 3.79.30921.0:

    Storyline 360 could crash when fine-tuning screen recordings.

    To take advantage of this update, launch the Articulate 360 desktop app on your computer, and click the Update button next to Storyline 360. You'll find our step-by-step instructions here, and please let me know if you need additional help!

Related Content