Forum Discussion
RyanByford
11 years agoCommunity Member
Storyline crashing consistently when playing timeline
Articulate Storyline crashes probably 5+ times a day for me (this has been going on for weeks). It always occurs when I try to preview a timeline for a slide. I hit the "play" icon in the lower le...
KevinThorn
11 years agoSuper Hero
I've ran into this issue on occasion. Never the same apple twice. I have discovered though that I've narrowed it down - at least in my cases - that the problem is whatever media file on that slide.
When it happens to me and I get constant crashes, it's usually a video file or audio file. And those files were typically sent to me from the client. The only thing I can deduce is whatever software the final rendering output of media files may be causing the problem either in the codec or some other setting.
I've never taken the time to dig in deeper to troubleshoot, but hope my testimony helps in identifying the cause on your end.
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