Storyline crashing when recording audio

Great, Jesse. Thank you!

I'm also experiencing some issues with crashing when recording audio... I choose to insert audio from mic, and when I click record it freezes up and doesn't recover. What's interesting is that I didn't have any problems recording yesterday. Thoughts?

Good morning Joshua,

First, can you please confirm you're working with a local project file when you're inserting audio?

• Work on your local drive (your C: drive). Working on a network drive or a USB drive can cause erratic behavior, including file corruption, loss of audio, and other unexpected behavior. 
• You should also make sure the directory path to your project files and your published output is less than 260 characters (for example C:\Articulate).
• Avoid using special characters, accents or symbols in your file names (this includes spaces and underscores).

Additional information regarding "Naming Files, Paths, and Namespaces" in Windows operating systems can be found in the following Microsoft article.

If you are working locally, can you tell me if this only seems to happen in one project? If you can, please try making a new, blank Storyline project and test the audio. Does the same thing happen?

Thanks Joshua!

Thanks Christine,

I am working on my C: drive, and the directory path is fewer than 260 characters. There are also no special characters in the file names. I did try recording in another project, and the same thing did happen, but it seems that the issue was cleared up after I restarted my computer.

I'm not sure if that would help to identify any bugs, but for now, I'm up and running again.

Thanks

Hi Joshua!

Happy to hear that this is working for you now. If you happen to run into the same issue again, and restarting doesn't solve the problem, please let me know.

Thanks and have a great day!

Has this bug been fixed yet?

Every time I insert an audio file, make changes to the timeline to sync with the audio, Storyline crashes. I have restarted my computer several times and am working on a local file. If I don't save after each slide, my changes are lost. This is a SIGNIFICANT time waster.

Help!

Hi Lesli, 

Is the audio file also a local file? Have you tried the repair of Storyline detailed here?  If it persists after conducting all the steps of the repair, it would be helpful for our team to see your computer error logs as detailed here, and there is a link at the bottom of that article to share it with our Support engineers. 

Hello, I have just experienced this after upgrading. Storyline 1 froze in the middle of editing an audio file, trying to start recording after a certain point in the audio file. Then, after starting up again, when I saved my entire file, some audio files saved and didn't.  It seems pretty random which ones saved.  I'm wondering if the ones that didn't save are the ones where I chose Save and Close rather than using the Red X.

I certainly don't want this to happen again. How can I find out what caused this?

Hello Susan,

Could you follow the steps listed here to see if this can help with the issue.  Also, please confirm that you are working locally as described here. 

How I wish anyone had told me this before...dont use Storyline with Mac.
My project was crashing every time I tried to import audio from the Mac drive. When you are using Parallels, you never stop and think that this might be a problem, but it is. To be fair, Powerpoint in windows also loses links with files which are located in the Mac drive.
Put all your resources in a folder in the windows drive. I copied all the audio files to windows and was able to import them without problems.