Forum Discussion

KatiaKiouloglou's avatar
KatiaKiouloglou
Community Member
5 months ago

Storyline Cropping Image Issues

Hi there, I was hoping in getting some help with a bug I have encountered. I currently am using a workaround for this bug but is a time consuming workaround and would appreciate if there was a fi...
Articulate 360
storyline 360
StevenBenassi's avatar
StevenBenassi
Staff
5 months ago

Hi KatiaKiouloglou​! 

Sorry to hear you've run into this setback, when cropping images in Storyline!

Using a sample PNG with a transparent background, I tested the Crop feature but the image remained in place after making my edits. Do you mind testing with the attached image file I used, to help isolate the issue?

If the behavior is local to the image files you're using, do you mind sharing a copy of those files along with your Storyline project so we can take a closer look? Feel free to upload those items here in the discussion or privately through a support case.

Looking forward to hearing from you!

  • KatiaKiouloglou's avatar
    KatiaKiouloglou
    Community Member
    5 months ago

    Hi StevenBenassi​ 

    After a few more tests I think I found out what is the issue with the crop on Storyline. When the image is cropped using — Right click (on the image) -> Size and Position -> Crop From — the image stays in place but by using — Format (Picture tools) -> Crop (tool) — and manually try to crop it, it jumps and shifts position ever so slightly. I suspect that the actual Crop tool under the Format (Picture tools) is experiencing some kind of bug. 

    • KellyAuner's avatar
      KellyAuner
      Staff
      5 months ago

      Hi KatiaKiouloglou,

      Thanks so much for following up with your findings!

      Are you comfortable sharing your file so our Support Engineers can take a closer look on our end? You can share it here or privately in a support case, and we'll delete it from out systems once troubleshooting is complete.