Storyline Error

Hi LisaPersons,

Sorry to hear about the error message. Thank you for sharing the screenshot!

If you're already working on your local drive, try running these steps to fix possible installation issues. 

Please let me know if that initial troubleshooting helps. I'd be happy to assist you further if needed. If you want more targeted help, you can also connect with us privately in a support case.

Hi LisaPersons, thank you for bringing this to our attention. We are actively working on a fix, but in the meantime, here is a workaround that should hopefully help you get back up and running.

1. Open any existing project
2. Click on a slide from within Story View
3. Go to the `Design` tab
4. All the way at the far right bottom corner of the `Themes` dialog, click the bottom down arrow to pop open the full view:

5. Right-click on the first theme displayed within the “Built-in” category, and select “Set as Default Theme”

6. Now create a new project

Hi LisaPersons,

I have some great news to share. We just released another update for Storyline 360. In Build 3.98.34222.0, we’ve included a fix for the bug you experienced.

• Storyline 360 crashed when making a theme with an image the default.

Launch the Articulate 360 desktop app on your computer to take advantage of this update, and click the Update button next to Storyline 360. You’ll find our step-by-step instructions here.

Please let me know if you need additional help!