Forum Discussion
Storyline freezes when saving files as..?
Hi Steven, thank you for your repsonse! I was working on my C-drive (downloads).
However, I got a new update and in version 3.18.37026 the issue no longer occurs .
Hi RobbertvH,
Sorry to hear that you're having trouble saving your .story files.
Testing this on my end in version 3.118.37003.0, I didn't experience any issues when saving a project. Can you confirm that you're working with files stored on your local hard drive? Authoring directly off a network drive can introduce unexpected behavior such as this. Also, does Storyline produce any error reports when the freezing occurs? If so, seeing a screenshot of what the error says would be helpful.
If you're still having trouble, and a repair of your Storyline installation doesn't help, please connect with us through a support case. We're happy to continue troubleshooting with you!
Hi Steven, thank you for your repsonse! I was working on my C-drive (downloads).
However, I got a new update and in version 3.18.37026 the issue no longer occurs .
P.s. There was no error report, the only way to get out was to end task.
Hello RobbertvH,
We appreciate your update! Thanks for letting us know that updating to the latest version helped resolve this issue.
If you have any other questions, feel free to reach out to us in here the community or privately in a support case.
