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ValerieVesper-a's avatar
ValerieVesper-a
Community Member
13 days ago

Storyline not operating as usual 2/4/2025

Yesterday afternoon and this morning, I tried to preview a Storyline course I'm working on. It cranked and cranked and even after 10 minutes, I got nothing but a white screen. This morning, I tried closing the project, signing out of Articulate 360 and back in. Now I can't even get Storyline to open! Please, I have a deadline--can anyone help? I don't even know what to check!

  • Strange behaviour for sure.  I've been using it non-stop yesterday and today with no issues.  

    Something you can try is (assuming you are working on a PC/Laptop).  Try turning your computer on and off.  Then see if Storyline will open.  If still no, you might need to reinstall Storyline (not sure why it would just stop working, but this might help).

    Then try to open the project.  If it still won't open, try creating a new project and importing the old one into the new one.  It's odd, but sometimes that resolves weird bugs.

    Alternatively, I'm happy to have you send me the file and I can try to open on my end to see if it's at least functioning for another user.

  • Thanks! Yes, I'm working on a laptop. My colleagues have been having trouble accessing and saving recently as well. I rebooted. Took about 5 minutes for the Articulate 360 hub to open. Then it couldn't find a port for me to sign in. Finally it opened, but this took me almost 10 minutes--plus the time to reboot. I can't reinstall myself. My IT group has to do that. And I really don't have time to deal with them either. Ugh. But it's finally showing the preview. I hope to God I don't have to make any other changes and it will just publish!

  • Hi, Eric. Yes, I'm working locally on my laptop. It has been working better since I rebooted. Fingers crossed that will continue. Thanks!

    • EricSantos's avatar
      EricSantos
      Staff

      Thank you for the update, ValerieVesper-a. I'm happy to hear that things are better now after a reboot.

      Please don't hesitate to reach out if you run into other issues.