Storyline randomly crashes on preview

Hi Cecilia, 

Sorry to hear that you ran into this behavior. 

Since you're already working locally when making edits to your project file, try doing a repair of your Storyline 360 installation by following the steps here to see if this fixes the issue.

If the issue persists, please follow these steps to remove all Articulate 360 files and registry keys from your computer, so we can start completely fresh:

1) Close the Articulate 360 desktop app by right-clicking the Articulate icon in your computer's system tray (by the clock) and choosing "Quit."

2) Go to your Control Panel and uninstall all Articulate 360 apps, including the Articulate 360 desktop app, Peek 360, Replay 360, Storyline 360, and Studio 360.

3) Download and extract this zip file on your computer: https://articulate-360-kb.s3.amazonaws.com/360cleanup.zip

4) Right-click the 360cleanup.bat file and choose "Run as administrator." The script should only take a few seconds to remove all the Articulate files and registry keys from your computer.

5) Reboot your computer.

6) Download the latest Articulate 360 desktop app here: https://360.articulate.com/downloads

7) Right-click the articulate-360.exe file and choose "Run as administrator."

8) Launch the Articulate 360 desktop app and click "Install" beside each authoring app you want to install.

9) Reboot your computer and test your Articulate apps.

Please let me know if the issue has been fixed. I want to make sure we get you up and running as quickly as possible.