Forum Discussion
CeciliaRogers
9 months agoCommunity Member
I did all of that, multiple times.
I did solve it though! It turns out it was the font. Apparently, even though an update fixed the Segoe font, the issue remains (at least for me).
When I changed to a different font, the problem went away. Switching back to Segoe caused an immediate crash on preview.
- EricSantos9 months agoStaff
Hello Cecilia!
I'm sorry to hear you've hit this snag with Segoe font! You're correct; a related bug has already been addressed in a Storyline update. Can I have you open a support case with our Support Team so we can find out if there has been a recurrence or if this is a new issue altogether? Please supply the following information with the case:
- The Windows version you have.
- The type of Segoe font used. We found that the old issue happened with Segoe UI, Segoe UI Semibold, Segoe UI Light, and Segoe UI Semilight.
- If you're willing to share your Storyline project file, you can also upload it in the case.
We'll reach out soon after we hear from you!