Forum Discussion
Storyline randomly crashes on preview
I have 11th Gen Intel(R) Core(TM) i7-1185G7 @ 3.00GHz 3.00 GHz and 16 GB of RAM on Windows 11. I'm on my C drive, not the network.
On multiple files, when I preview in the timeline or Preview> Sl...
I did all of that, multiple times.
I did solve it though! It turns out it was the font. Apparently, even though an update fixed the Segoe font, the issue remains (at least for me).
When I changed to a different font, the problem went away. Switching back to Segoe caused an immediate crash on preview.
Hello Cecilia!
I'm sorry to hear you've hit this snag with Segoe font! You're correct; a related bug has already been addressed in a Storyline update. Can I have you open a support case with our Support Team so we can find out if there has been a recurrence or if this is a new issue altogether? Please supply the following information with the case:
- The Windows version you have.
- The type of Segoe font used. We found that the old issue happened with Segoe UI, Segoe UI Semibold, Segoe UI Light, and Segoe UI Semilight.
- If you're willing to share your Storyline project file, you can also upload it in the case.
We'll reach out soon after we hear from you!
