Forum Discussion
Storyline Resources - document file won't open once published
I have attached a number of documents in the resource list however once published they will not open. Nothing happens. I also have some urls/links in the resource section and these are opening fi...
Hi, Rodney.
Thank you for reaching out, and I'm sorry to hear you're having issues after re-publishing the project!
Let me ask you a few questions to help narrow down the problem:
- Are you publishing it for the web and opening it on your local computer? Or are you publishing to a different format (Review 360, LMS, etc.)?
- Have you attempted to save the attachment with a different name (instead of overwriting the previous one)?
If you can share your project and PDF through a support case, we're happy to take a deeper look to help you troubleshoot.
Hi Maria,
Thanks for responding...
So, I know this may be more information than you need/want...I published an eLearning module using Storyline with an attachment of a PDF
job aid that was given to me by my SME/content developer. After posting the
module on the website it was brought to my attention the attached PDF had
some comments added by a reviewer but were not removed. I opened the pdf
and removed the comments and saved the pdf (using the save function,
overwriting the original). I removed the pdf in the storyline
player/resources, saved and republished, and rezipped the training for the
web. When finished I clicked the review project button from the publishing
box. The eLearning came up in a separate box. I clicked the
attachment/resource button on the player and clicked to access the
attachment. This is where the eLearning box disappeared and the tab opened
in the *internet browser *showing untitled "loading local file." which is
wrong, it should open in PDF. I tried all the mentioned fixes in the thread
including removing spaces, shortening the title, resaving, etc... I even
shut down and restarted my laptop...it still didn't work. So just to test
it, I reposted the new file to the webserver receiving a new link. when I
followed the link to open the training the pdf attachment opened correctly.
So, I guess, crisis averted but it's odd the attachment tried to open using
the browser instead of pdf. Anyway, it is working now so again, thanks for
asking to assist.
