Forum Discussion
Storyline SCORM 2004: Completion State wiped when user revisits training a 2nd time.
Dear fellow Forum members!
we found that when users complete a training and revisits it two times after that, completion state is wiped upon exit.
This can be reproduced on Scorm Cloud with all trainings exported to SCORM 2004 3rd Edition and SCORM 2004 4th Edition.
This is serious. Our users are reviewing the content of a training that they completed before. Then they find themselves losing their training success because Storyline training turns "complete" to "incomplete".
I desperately turn to you because Articulate support apparently can't solve this. In numerous emails we tried to work around this issue. Now they say "met up with my team and found that this is the correct behavior" (Articulate Case # 02911855)
Steps to reproduce the issue:
- Step 1: Export training to SCORM 2004 3rd or 4th Edition.
- Step 2: Upload SCORM file to LMS, I use Scorm Cloud.
- Step 3: Complete training and exit. Training is reported "complete".
- Step 4: Revisit training, browse content and exit. Training stays "complete".
- Step 5: Revisit training, browse content and exit. Training is reported "incomplete".
Sample files attached.
Demonstration video: https://360.articulate.com/review/content/738bb4be-10f0-46ca-92ed-3bd1b1414296/review
Forum: How are you dealing with this? Is there any workaround that you can help me with?
Thank you.
6 Replies
- The workaround suggested here using PASSED / FAILED does not fix this. Storyline training reports back completion state as incomplete when training is revisited and browsed for 2nd time as demonstated in this video.
- Support suggestion does not fix this either. In fact, with 2004 4th Edition, Reset RunTime Data Timing is already set to Never and this issue still occurs.
"On Scorm Cloud this can be done by following the steps below:
1. Navigate to Course Properties
2. Click on Compatibility Settings
3. Look for the "Reset RunTime Data Timing" dropdown, and set it to Never"
Just curious, did you ever find a solution for this? We're experiencing something similar in Workday and it's frustrating as can be.
Thanks!No.
Jose, I am experiencing similar issues. Please give me the latest update on if this is fixed.
Hi Patrick,
Thanks for reaching out and I'm sorry to hear you're experiencing something similar. If you're comfortable sharing your file with us, we'd be happy to take a closer look at what's happening! You can upload it here or privately in a support case, and we'll delete it from our systems once troubleshooting is complete.
