Forum Discussion

PrathibaSrir237's avatar
PrathibaSrir237
Community Member
12 months ago

Storyline version prior to June 2023 not playing on Android

Hi, is anyone facing issues with courses created using Storyline versions released after June 2023, not playing on Android devices? We have a course created using the latest version of SL that wouldn't play on an Android device (TLS 1.2) - Receive error "Unable to acquire LMS API....."
However, when the same course is published in a Storyline version prior to June 2023, it plays fine. 

storyline 360
  • Jürgen_Schoene_'s avatar
    Jürgen_Schoene_
    Community Member
    12 months ago
    • which LMS?
    • which Scorm version?
    • the same start settings (iframe/popup)?
    • what happens, if you test your course on scorm cloud*?

    * you can create a free test account

  • PrathibaSrir237's avatar
    PrathibaSrir237
    Community Member
    12 months ago

    Thanks Jurgen, here are the details. 

    - LMS - Totara V16

    - SCORM / Storyline - 3.77.30587.0

    - Settings - New window (simple) 

    - Course works fine on SCORM Cloud

  • Jürgen_Schoene_'s avatar
    Jürgen_Schoene_
    Community Member
    12 months ago

    does it mean when you publish the same course

    • with Storyline 3.77 (June 2023) it works

    and

    • with Storyline 3.78 (July 2023) it works not

    on Totara ?

    you should open a support case

     

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