Subscription expired - how to reactivate?

Question

Hi,
my Articulate 360 Teams subscrition expired after one year and I forgot to renew that one. Now I ordered a new one and received a Subsription numer beginning with SUB-xxxxxxx.
I did not receive a invitation mail by articulate.
But when I try to start articulate I could not get to the dashboard, I get only the message "Subscription expired".
Where to enter that number? My installation was deleted by our IT, means I need to download a new installation file.&nbsp;
Thanks for help
Ingo from germany

lesliemckerchie · Answer

Hello Ingo, and&nbsp;welcome to E-Learning Heroes. 😊
I appreciate you reaching out and sharing what you are experiencing.&nbsp;
To use the software, you need to be in a seat on your team.&nbsp;

Articulate 360 Teams: Admins Must Be Assigned to User Seats to Use the Articulate 360 Apps

You also mention needing to install the software again:

Articulate 360: Installing, Updating, and Managing the Articulate 360 Desktop App

Please let me know if you have any further questions or need additional help.

ingoschaper · Answer

Thanks,
unbelievable but that works. I need to be member of my own team, never thought that I have to add a seat to myself.
Thanks and have a nice weekend
Ingo
&nbsp;

Forum Discussion

Subscription expired - how to reactivate?

2 Replies

Related Content

Articulate 360: Managing Your Subscription

Articulate 360 Teams: Reactivating or Replacing a Lapsed Subscription

Articulate 360 Teams: Merging Subscriptions

Articulate 360 Teams: Reducing Licenses in a Subscription

Subscription

Learn

Connect

Discover

Community

Company

Trust Center