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BillDane's avatar
BillDane
Community Member
5 months ago

Taking videos full screen on SAP Successfactors LMS

I have an issue with the "full-screen" button at the bottom of videos using the Modern Storyline player.  I have several courses we developed for a client who utilizes SAP SuccessFactors LMS (they have a modified version due to being a government agency and need added security measures, and/or may not be completely up-to-date with the latest SAP releases).

When I open the published story.html file locally, the videos plays and enlarges to full screen. 

When I publish the course to the SCORM Cloud, the course launches and the video plays and enlarges to full screen. I should note that I see it uses an iFrame to display the Storyline content and has arguments to allow fullscreen:
<iframe allowfullscreen mozallowfullscreen webkitallowfullscreen allow="autoplay"></iframe>

However, when I send the client the exact same files to post on SuccessFactors, the video plays, but the button does nothing and in the developer console I see violations "Permissions policy violation: fullscreen is not allowed in this document." 

I think this is due to the frameset code to display the content. I can duplicate this issue on my local server with a simple frameset page and the fullscreen button doesn't work there too - which eliminates any possible policy setting on SuccessFactors' end, but there must be something different that SCORM Cloud has figured out how to overcome this.  

There's a similar thread here in the Rise section, but no answers were given there either: https://community.articulate.com/discussions/rise-360/embedded-videos-in-rise-360-not-playing-full-screen-in-lms

storyline 360
  • StevenBenassi's avatar
    StevenBenassi
    Staff
    5 months ago

    Hi Bill!

    Sorry to hear you've run into this setback! Thanks for sharing the troubleshooting steps you've implemented so far!

    It sounds like the same iframe that opens in full screen with SCORM Cloud doesn’t open in SuccessFactors LMS. This indicates an LMS-related issue. It looks like SuccessFactors is working on an update that will allow content to be displayed in full screen. I can't say if this directly relates to the behavior you described, but I would suggest having SuccessFactors support check the error message to see if adjustments can be made on their end.

    Also, I'll open the floor to our helpful community who may also be using SuccessFactors to share additional insight!

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