Forum Discussion

FrelsesarmeensM's avatar
FrelsesarmeensM
Community Member
3 years ago

Tecnical problem with scormfiles

Hi! For the first time i've experienced problems with uploading a scorm file from rise 360 into our e-learning platform Simpolyer. The text that appeares is:   Could not find a part of t...
rise 360
AngeloCruz's avatar
AngeloCruz
Staff
3 years ago

Hi there! I see you're encountering an error when uploading your Rise 360 course to your LMS.

You can also test your published course at SCORM Cloud and compare the results with your LMS. Learn more about using SCORM Cloud to troubleshoot LMS issues.

If your content works properly at SCORM Cloud but not in your LMS, you may need to open a support case with your LMS provider to troubleshoot the issue. Your LMS provider may request a debug log to help identify the problem. Learn how to generate a debug log for Rise 360 and Storyline/Studio content.

Should you continue to encounter the same issue, I would suggest opening a case here so that our Support Engineers can help take a look at your Scorm file.