Forum Discussion

AnaHoshino's avatar
AnaHoshino
Community Member
2 years ago

Text problems when exporting course PDF

Hello,

I am having problems when extracting PDFs. Many times, some letters won't appear or they are substituted by other letters/characters. Is there any way to export a PDF without errors?

rise 360
  • hazelB's avatar
    hazelB
    Staff
    2 years ago

    Hi Ana! So sorry to hear that when you save your Rise course to a PDF, some letters don't appear.

    May I know if you are using a custom font?

    • KarlMuller's avatar
      KarlMuller
      Community Member
      2 years ago

      Hi Hazel,

      This is a consistent and repeatable problem for us.

      We only use the Lato font, and after publishing a PDF, all instances of "fi" will be deleted and replaced with spaces.

      For example, the word "office" will become "of ce".

      The word "fix" will become "  x".

  • AnaHoshino's avatar
    AnaHoshino
    Community Member
    2 years ago

    Hi, Hazel! We use Montserrat and its variations. We also face problems with "fi", but have also been having problems with parenthesis, "x", "-".

    • hazelB's avatar
      hazelB
      Staff
      2 years ago

      Hi Ana and Karl! So sorry this is happening. We tried to replicate this but were unable to do so. I would suggest opening a case with us here so that we can investigate further. You'll be asked to share your Rise course so we can look into it.

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