Text Scrollbar error while opening storyline file.

Hello Jimmy and Lucio!

We released Storyline 360 (Build 3.54.25674.0) this week which included turning the text autofit feature off by default. 

To fix the issue, make sure to update Storyline 360 first. Open a new project in update 54 and then import the slides from the other project to the new project. After importing, go ahead and save the project. This will ensure the scrollbars are removed. Let me know if you have additional questions!

Thank you for letting us know about this, Vijay. Our engineering team is aware and working towards a resolution. 

I also received this error today. Glad to see it's not just me. Hopefully an answer will come soon.

My team encountered the same issue and only seems to affect files created/saved recently - in the last 12 hours in our case. I'm hoping we don't lose access to the files altogether; we're talking 20+ projects we can't afford to redo.

Update: Seems to only affect those with version 3.48.24116.0. Team members who have not yet updated to this version do not encounter the error when saving their *.story files but they are unable to open *.story files saved using the new version.

Update: We found that quizzes created on the newest update freeze when reviewing your answers. This happens both when previewing a project and when published.

Rolled back to a previous version and the issue no longer occurs. BUT, files already saved in the latest version still cannot be opened. Good temporary solution though if you absolutely need to start a new project.

Hi Everyone,

Thanks for solving the error.

Thanks.... Ren Gomez

Hi Ren,

Has a fix been issued for Storyline 3? I have the same issue with the latter when opening some Storyline 360 files, although those files do not include scrollbars.

Hello Becca,

Thank you for following up on my observation. I will prepare a .story that can be shared and upload it as indicated.