Forum Discussion

SatyamKumar's avatar
SatyamKumar
Community Member
5 years ago

The character are not Downloading

I am not able to download the character in storyline. So I request you, May you please resolve this issues. 

Thank you 

1 Reply

  • Hi, Satyam, and welcome to E-Learning Heroes! ✨

    Thank you for reaching out! I'm sorry to hear you're having trouble downloading characters from the content library. 

    Please take a look at the article below, and let's start by checking the network endpoints and ports listed here:

    If you are still having problems after adding those to your allow list, I'd encourage you to open a support case with our engineers so we can see what's going on.