"The media could not be loaded, either because the server or network failed or because the format is not supported" in rise360

Hi Sadia! I'm sorry to hear that you are having some issues with the video file you uploaded to your Rise 360 course. I was able to duplicate the issue you reported using the video file you shared.

I see that my colleague, Cleo, already reached out to you regarding this matter. He's asking for some information regarding the video tool you used to export or edit the video. Feel free to reply back to his email so that we can continue to troubleshoot the issue with you.