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MatthewHerna225's avatar
MatthewHerna225
Community Member
5 years ago

Three dots loading

Hi,

I published an articulate 360 training course to my LMS (Compliancewire). Some users cannot move past the last quiz slide and receive the three dots as if its loading but never takes them to the final slides. Some users are able to complete the course while others do not and get this error below. Has anyone else had this same issue? What can I do to fix this?

 

Thanks in advance!

storyline 360

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  • KellyAuner's avatar
    KellyAuner
    Staff
    3 years ago

    Hi, Patricia!

    I'm sorry to hear that you're experiencing this issue! I see that you connected with my teammate, Cleo, to get this sorted out. If you run into any trouble moving forward, please let us know!

  • KarnikaMishra's avatar
    KarnikaMishra
    Community Member
    3 years ago

    I could preview individual scenes in my Storyline project but when I previewed the entire project in Storyline360/Review360, the course would not load and three dots would show continually.

    I also tried to switch my player from modern to classic, but that failed to work as well.

    So I copied my entire course to a new project and uploaded it to Review 360 and it’s working fine now. (Phew!)

    I hope this helps! 😊

    • HelenChen-22769's avatar
      HelenChen-22769
      Community Member
      3 years ago

      Thank you Karnika! I've been experiencing the loading three dots in Storyline courses uploaded into SCORM cloud. After I saw your post, I tried a "save as" and created a new project file and it's working fine now for me too! Thank you again for sharing your success!!!

  • StephanieCorren's avatar
    StephanieCorren
    Community Member
    2 years ago

    Hello, I'm not sure if this is the same issue, but it seems like certain paths in my storyline project, specifically when closing certain lightboxes, I get this loading screen with dots. The odd thing is that the slide I'm supposed to be seeing after the lightbox closes is behind the shade and loading dots. I can even continue to click buttons and progress (at which point the loading dots disappear), however this is a going to live in a course for first responders, and I know this will stop them in their tracks.

    Now admittedly I'm new to storyline and I'm punching above my weight with the complexity of this project, but it seems that the only problem is that a loading screen is appearing over it, when everything else is operating fine. Sort of like an error message when the program is operating fine, so the only problem is the error message.

    This happens in local preview as well as published for review. I tried saving a new version of the project and got the same results. If you open up the project file, the scene in question is titled Scenario B.

    Thanks!

  • KellyAuner's avatar
    KellyAuner
    Staff
    2 years ago

    Hi, Stephanie!

    Thanks for reaching out and detailing what you're seeing. I previewed the file and I'm getting the 3 dots when I select the First-in kit, and select PPE. Is this happening for you in the same spot each time?

    To investigate further, I've opened a support case on your behalf, You'll be hearing from one of our Support Engineers soon via email!