Timeline not in sync with Audio

Hello,

My team and I have been experiencing a major issue with our all projects. Since the October updates, the audio has been out of sync when published or viewed in Review mode. This is a serious problem for us because our e‑learning courses contains animations and narrations.

Notably, the issue occurs the first time a module is viewed in the LMS or in Preview/Review 360; if we play it a second time, the audio syncs correctly. We have more than 2,000 learners viewing these courses with a certification, which represents a huge problem for us. I’ve also noticed several similar reports in the community. But the problem is still there.

This situation is damaging to our credibility and quality of our work—and, by extension, to Articulate’s. It appears to be getting worse over time. We consider this issue critical and would appreciate a prompt fix.

Thank you Articulate Staff