Forum Discussion
Transfer courses to a new instance of Rise
We have two Articulate contracts/instances and I am working to combine them, some authors will be moved, can the authors not in the instance we are keeping, be added to the long term instance and send content from the other instance to themselves? Or should it be shared with another author and then transferred back to them?
Hi BethEberhardt! Happy to jump in here.
If you're adding users to the new subscription, just make sure to use the same email addresses they used on the old one. That way, all their personal content will carry over automatically.
For anyone not moving to the new subscription whose content you still want to keep, they can send copies of their Rise 360 courses to someone on the new subscription before their seat is removed. That ensures nothing gets lost.
Let me know if I’ve missed the mark or if you have any follow-up questions. I’m here to help!
Hi Lauren, how many users is allowed under one subscription and if the two users who would like to share content are not in the same region however in the same country how does one align this?
Hi JPPM,
It looks like you've connected with my teammate, Mick, in a support case. We'll continue the conversation there!
