Forum Discussion

RasyidahMusa's avatar
RasyidahMusa
Community Member
7 months ago

Translated Rise Label Issue

I have changed the label to desired language, but it still appears in English.  I tried to delete the label and create (upload xliff) a new one, but it doesn't work. Any idea how to fix this?
advice
rise 360
Annemarie77's avatar
Annemarie77
Community Member
12 days ago

Hello, I have the same issue with translating labels in settings. Even when I translate the labels to dutch, then export the xliff file and upload it again, it shows English labels in stead of Dutch. How can I fix this. We send this to new users so everyone uses the same labels. 
I would really like to hear how I can solve this

  • StevenBenassi's avatar
    StevenBenassi
    Staff
    11 days ago

    Hi Annemarie77​! 

    Sorry to hear you're having trouble translating Labels in Rise 360!

    Do the updated Labels also fail to appear when previewing or publishing the course? When translating Labels, authors must preview or publish the content in order to see the changes.

    However, if you're also seeing this issue in the published output, it's possible something could be getting in the way within the XLIFF file itself. A properly translated XLIFF file should have both <source> and <target> segments. The source contains the original text, and the target tags, added by the translation tool, contain the translated text. For your reference, this is what a correctly translated file should look like:

    Also, if you're comfortable sharing a copy of the affected XLIFF file, we're happy to test it on our end! Feel free to upload that here in the discussion or privately through a support case.