Forum Discussion

RebecaMilanes-0's avatar
RebecaMilanes-0
Community Member
5 months ago

Translating a Rise course - No luck.

Hey All, 

Anyone able to help out with some additional trouble shooting ideas for translating a course in Rise?

I've followed the instructions from this page -Rise 360: Translate Your Course - E-Learning Heroes (articulate.com) but when I import I'm not having any luck. 

The part I'm confused about it do I remove the English content from the XLIFF file I export? Or do I keep it in there? 

I've tried every possible combination with no luck. Hoping to test and show that Rise courses can be translated just as Storyline ones can. 

If anyone has anything they can share with me, keen to hear. 

Cheers, 

Rise 360
  • JoseTansengco's avatar
    JoseTansengco
    Staff
    5 months ago

    Hello Rebeca,

    Happy to assist! 

    Translating Rise 360 courses should be similar to Storyline 360 courses. As long as you use the proper translation tools like Trados or SmartCat, and you follow the instructions in the article that you shared, you should be able to translate Rise 360 courses without any issues. 

    I'd like to ask a few questions to help clarify your experience: 

    • Are you encountering any errors or issues when importing your translation file? 
    • Which translation tool are you using to translate your files? 
    • Would you be able to share copies of your translation files here so we can check if they have the proper target tags?

    You also don't need to remove anything from the XLIFF file. As long as you're using a translation tool, you'll just need to enter in the translated text and then upload the translated XLIFF file to the Rise 360 course as is. 

    Looking forward to hearing from you!

  • ryanjerred-c073's avatar
    ryanjerred-c073
    Community Member
    5 months ago

    We are unable to successfully get translated documents to load into Articulate RISE as well. After downloading the .tlf file (TRANSLATIONS - Step 2), opening in notepad++ to make 1 minor change, saving with SAME file name as the download, reloading to RISE (system states it completes successfully under TRANSLATIONS - Step 3 after upload...), returning to the course still shows all the original text content. Are there steps being missed here? Thanks in advance for any advice.

    • LaurenConnelly's avatar
      LaurenConnelly
      Staff
      5 months ago

      Hello Ryan!

      I'm sorry for the trouble! Are you importing the translation file back into the same course that you exported it from? The XLIFF file is content-specific, so it can't be exported from one deliverable and imported into another.

      If you are still running into issues, I recommend connecting with our Support Engineers in a support case.  

      • ryanjerred-c073's avatar
        ryanjerred-c073
        Community Member
        5 months ago

        Thanks for the response, Lauren. This was the same course from start to finish. I recorded a video and submitted it with a Support Case. 

  • KellyAuner's avatar
    KellyAuner
    Staff
    5 months ago

    Hi Ryan,

    I'm glad to see Ian was able to assist you with this! If you run into any trouble moving forward, please let us know and we'll be happy to help!

Related Content