Forum Discussion
Trouble deleting Rise blocks - the dividers & spacers won't delete
I am creating a Rise course & the dividers/spacers I can't delete. I think because they are thin blocks, the rubbish bin toggles between the divider block & then the next block below. When I click on the rubbish bin nothing happens.
I have tried logging out & back in & also tried on 2 different browsers but still having the same problem. Does anyone have any suggestions apart from creating a new lesson?
- LeaSAgatoStaff
Hi there, Kate. I'm sorry for the trouble! I was able to replicate this issue where the divider block settings are not accessible when the top and bottom padding are set to no padding or when a divider block is in between blocks with no top padding and 10px bottom padding. We have documented this as a possible software bug. In the meantime, here are some workaround options that you can try:
- Set the padding to greater than 10px
- The block can be deleted if:
- the divider/spacer block is at the very bottom with the same padding settings
- there's a top padding
- there is no top padding but the bottom padding is greater than 10px.
- the divider/spacer block is moved next to another spacer block
- JudithKohnCommunity Member
Hi, any updates on a fix for that bug? I've tried some of the solutions you've noted but they don't seem to work. We have used the divider in many courses, and it is difficult to update them. Thanks!
- JohnMorgan-c50cFormer Staff
Hi Judith,
Thanks for checking in on this issue! There is no new information about this bug at the moment, but your voice has been attached to the report. When there is an update on this issue you will be updated via this conversation.
If there's anything else you need, please reach out!
- PennySpachtCommunity Member
I encountered the same issue. It drove me crazy and caused me to stress eat an entire bag of Lifesaver gummies. I'm glad I found this workaround before I opened the gummi bears. 😊
- GeorginaTarpleeCommunity Member
Any updates on this? I tried the trick mentioned above, but I am not able to press on the 'Edit' button to change the padding for the divider...
- AdalineFraser-0Community Member
I found a workaround...I moved all the other blocks above the one I wanted to delete (tedious). Once it was at the bottom, I was able to get the delete to work.
- ANNYTHOMPSONCommunity Member
We have encountered this too, as we extensively use a zero or 10 px divider as a design element (was not a problem until around the time of this initial post). I have found that I can usually manage to click on the EDIT button for the divider even when I can't click on the move or delete buttons. Then I set it to 20px and can delete it. It is really really frustrating and I'd love it if it could get fixed.
- JenniferClarkeCommunity Member
Ditto to all of this! Extremely frustrating. Please add me to the report for this bug. Thanks!
- BevanPerkowskiCommunity Member
Please fix
- KarlMullerCommunity Member
There is a way to delete those pesky dividers:
https://community.articulate.com/discussions/rise-360/rise-360-divider-issue#reply-840627
- CalinGrigore295Community Member
Very frustrating issue. Really affects the speed of development. Good to know there's a work around, but this is just bad UX.