Hello! I've made a couple of attempts to insert an MP4 video file that is definitely an mp4 file, and Storyline gives me an error message that states, "...does not appear to be a supported video format. Please select a video from one of the supported formats. I have confirmed from your documentation that MP4 is supported and all other formats are converted to MP4. Any suggestions on why this error is occurring will be appreciated.

As a followup to the above question, I did make an attempt with another MP4 video and it worked just fine. The first video is almost 30 minutes in length, so I'm wondering if that could be the issue. Thanks again for any suggestions!

One of the tricks that I've found that SOMETIMES works is to first bring a WMV or MOV into Replay and then output the MP4 from there. Then insert the Replay-generated MP4 into Storyline. A side benefit to this: The MP4 generated from SL when publishing is then usually smaller (size-wise) then if I put the MOV or WMV into SL directly (if it accepted it). (However, if I put an existing MP4 first into Reply and then generate a new MP4 and then bring that new MP4 into SL, the MP4 that SL then produces at publishing is usually larger than the original MP4. Go figure. :) )

Sorry for the confusion. I meant Articulate Replay 360, which is included in the Articulate 360 Suite.

Hi there Martin! Good to know another video file works correctly. Would you be willing to share the troublesome video file here? I'd like to try and insert it in Storyline and see if I run into the same error message. Also, what version of Storyline are you using?

Alyssa, I tried to send the video but I got an error message. The file is 2.28 GB in size. It tried for several minutes before giving me the error. As for the version of Storyline that I'm using, it's SL 360

Trying to insert an MP4 video into Storyline, but receive an error message that states it is not a supported format.

LucianaPiazza
Staff
3 years ago
Thanks for sharing your workaround with the E-Learning Heroes Community! We appreciate it!

Have a nice afternoon! ✨

As a reminder for anyone reading this thread, please feel free to reach out to us in a support case if you are having difficulty with your files so our Support Engineers can assist you.
JenniferSmit266
Community Member
2 years ago
I'm having the same problem. The videos that I'm trying to upload are less than a minute long--they are tiny. Everything worked until today, but now I'm getting that "file type not supported" message that I'm seeing all over the place here. Isn't there a fix for this yet??
KellyAuner
Staff
2 years ago
Hi Jennifer!

I'm sorry to hear that you're experiencing this issue when trying to upload videos. I see that you’ve reached out to our Support Engineers and are working with my teammate, Darwin. You’re in great hands! We’ll continue the conversation in your support case.
HerramientasPro
Community Member
2 years ago
Hola. Tengo el mismo problema con algunos videos, no con todos.
JohnMorgan-c50c
Former Staff
2 years ago
Hola,

Lamento que tenga problemas para importar sus archivos MP4 a Storyline. He abierto un caso de soporte en su nombre. Pronto recibirá noticias de nuestros ingenieros de soporte para ayudarlo con su archivo.

¡Gracias por contactarnos!
AlexHinds
Community Member
10 months ago
Hi, this issue seems to be an issue with Replay and/or the output that it gives. I can do my editing in Replay and it doesn't work, but then add the same video to ClipChamp and simply export it again without doing anything and Storyline accepts it, even with the file size being the same. How is it possible that one Articulate product does not like the output of another?
- LaurenConnelly
  Staff
  10 months ago
  Hello Alex!
  
  It is really interesting that the mp4 videos aren't importing correctly from Replay to Storyline. Are you seeing an error message when importing the file from Replay?
  
  Is it possible that you can share the file from Replay with us and we can test importing it into Storyline on our end? You can share it in this discussion or privately in a support case.