Forum Discussion
Trying to Update Articulate 360 and it is still "Waiting to install Articulate 360"
Hello,
My IT department has remoted in twice now to help me install the required update for Articulate 360. It keeps spinning and will not update. The program just says, "Waiting to Install Articulate 360". Has anyone had this happen, and do you know what to do to fix it? I am wanting to use the Rise 360 software. It used to be you had to access it from Articulate 360. Is that still the same?
I'm having the same problem - my Articulate360 is stuck on the "Waiting to install Articulate 360..." screen. Unfortunately I do need to update to access my Storyline files. Does anyone have a fix to this problem?
Hi Nick! Our support engineers are best equipped to troubleshoot this kind of problem with the Articulate 360 desktop app. I'll open a case on your behalf and put you in touch with them!
Hi Alyssa, I'm also having the same problem.
Hi Alyssa. I am having the same issue as Nick. What should my next steps be?
Hi Alyssa, unfortunately I am experiencing the same problem that Kimberly mentioned. I can't really wait 2 business days for an answer because Storyline is necessary for my daily work.
Looking forward to hearing from you!
Hi Sharon and Adrian!
Please try the solutions in this article. If you don't have the proper security permissions to install software, ask your IT staff for assistance. If you're still encountering the same issue, please open a case with us so that our technical support engineers can dig deeper.
same problem here. I submitted a ticket.
Hi Kimberly,
If you will be using only Rise 360, there is nothing to install. Simply login at https://rise.articulate.com/
Storyline 360 and a few other apps need to be installed, if you will be using them.
@karl - you are my hero today! Thank you!
Any update on this? Having the same issue here, and i see this was about 3-months ago. Has there been a fix i can forward to my IT staff? I'm trying to install so that i can open Storyline.
Hi Evan,
In our organization all computers are locked down and we cannot install any apps.
We had to get our IT department to install Storyline.
Hi Evan! Please ask your IT department to look at the steps in this link as this may help with your installation problem.
If you're still having trouble installing, you can log a support case with us here and one of our technical support engineers will be happy to assist.
Articulate 360 is already installed on my computer. Today, when I went to open it, the "Waiting to Install" message came up. I need to access the Storyline app for a deadline tomorrow.
Hi Luis! Please check out this article for tips on How to Solve an Error Installing, Updating, or Uninstalling Articulate 360 Apps.
If the issue still persists despite following the tips/steps in the article, please log a support case with us so that one of our technical support engineers can assist you.
I had the same issue... However, I removed the old installation package and downloaded and installed a new one from the website and it worked prefectly.
