Forum Discussion

JanTerenceTolen's avatar
JanTerenceTolen
Community Member
7 months ago
Solved

Turkish captions not displaying properly.

Hi, team. I'm currently converting some English modules into Turkish, and most of the captions are not displaying correctly: The correct characters are there in the source file (first screenshot), ...
  • NikhilKoliyot's avatar
    7 months ago

    Hi Jan,

    The issue could be due to your Storyline Player font settings. Some fonts (like Arial) might not display the extra characters required for Turkish. 

    Check the current player font settings for Closed Captions, and change those to the default Open Sans font.

    Player > Colors & Effects > Closed Captions > Font: Open Sans

    This should solve your issue.