Forum Discussion
"Unable to connect" when trying to insert text-to-speech
Storyline has been behaving really erratically for me the last week, and now I've run into something that isn't resolved by uninstalling/reinstalling.
When I try to insert text-to-speech narration, I get a message that says "Unable to connect. Check your internet connection and try again." My internet connection is fine. So I uninstalled/reinstalled. The problem remains.
Any ideas??
It's global apparently. I also just submitted a ticket for this very thing. My guess: their own servers that house the voices is down.
Having the same issue as well (not this week, today only)
I'm also unable to publish to review... (same error message for both)Oh, good. Thank you! (Not good that we're all having this issue, but good that it's a known global problem which means they're probably already working on it.)
You're not alone. I having the same issue. It worked fine this morning, but now I get the error message. Strange other members in my office are not getting the message (unless they are not telling me).
Hello everyone!
So sorry for the trouble this is causing! We've identified an outage with one of our service providers, and in addition to intermittent errors uploading content, we're seeing errors with trial sign-ups and Storyline 360 Text-to-Speech.
I'll be sure to update this discussion when this outage is resolved.
You can also subscribe to updates at https://www.articulatestatus.com/
Having the issue too with Text to Speech......cannot even open up existing ones.
I already reinstalled the software and still no resolution. Glad I found this thread because I was thinking I had issues with OneDrive. Been a nightmare crashing the last few days. I lost two hours worth of work on Friday.
Yes, I just came here to say I'm having the same problems. Rebooted machine, rebooted wifi, uninstalled/reinstalled.... of course, if it's them and not me, that makes sense. Does anyone know of a sure-fire way to get contacted as soon as this is fixed?
Having the same problem.
I am jumping on board as I am having the same issues using text to speech. I am hoping it will be resolved soon!
Jumping on the bandwagon...I am having the same problem. I hope it gets resolved soon, too, as I have a deadline to meet.
