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MarioBegaj's avatar
MarioBegaj
Community Member
10 years ago

Unable to export word files

Hi,

 

I'm having issues of exporting word files, when I start them it shows the pop up box of it loading and working, and will end quickly with a blank error message box.

I can publish normal word documents fine, but having an issue with this. if anyone can help me out it would be greatly appreciated.

 

Thanks,

 

Mario

storyline 360

15 Replies

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  • LeslieMcKerchie's avatar
    LeslieMcKerchie
    Staff
    9 years ago

    Good catch Wendy - I just responded to Arnold's case, but I am using the latest update as well.

  • ArnoldClark's avatar
    ArnoldClark
    Community Member
    9 years ago

    Hello Leslie and Wendy,

    Thank you for your help. I sent out the file for translation. I need to wait a month or less for the translated file. I hope I wont have an issue when I import it. We'll see!

    Wendy, I can't update or upgrade or anything. IT folks do not allow anything

    I will get back to you when I have used the translated file.

    Thanks!

    Arnold

  • SonicDX's avatar
    SonicDX
    Community Member
    4 years ago

    This issue bothered me a lot. I did many tests on a virtual PC. and finally, I found the cause for my case. 

    to export .DOC file, you need to install MS Office, I tried 2007 and 2010, and both works. 

    Then you must NOT install WPS. it's a similar program as MS word. 

    I'm not sure if some of you have WPS on your PC. maybe it's another similar  program that conflicted with storyline. 

    on my PC, as soon as I uninstalled WPS, export feature recovered.