Unable to Use Text to speech In Storyline. Error<<You are offline.Please connect to the internet and try again.>>

Any idea when this issue will be resolved? As expected, I'm up against a tight deadline and need this function to work.

same issue.

Hi everyone!

As promised, I'm reporting back to share that all services are operational! You can now use text-to-speech in Storyline 360.

Please don't hesitate to reach out if you run into any issues. Thank you so much for being patient with us as we worked with our provider to resolve this issue.

As of 2/27/24, I am still having this issue. Lesli mentioned the carriage returns causing the issue. I have also noticed that "misspellings" also cause this issue. And it is also an issue with hyperlinks. If there is a red squiggle under a word, it feels like SL has programmed that as an almost "critical" error and will not respond until it is corrected. Working for a neurology company, 90% of the words I use are not in the SL dictionary.

I am also having this issue as of right now. Perhaps there is a new issue that needs to be looked at?

Hi Donna and Cindy,

I'm sorry for the trouble. We had a confirmed issue with text-to-speech yesterday, but our engineering team already worked on a fix. Let us know if you still need help with the issue; we're happy to help!